Returns & Exchange Policy

You may return or exchange a product within 7 days of delivery, provided it is in its original condition with the packaging sealed and unused.

Filament spools whose vacuum packaging has been opened cannot be returned, because filament absorbs moisture once opened, unless there is a manufacturing defect.

If a product arrives damaged or in a colour different from what you ordered, contact us within 48 hours of delivery with a photo and we will exchange it or refund you in full, including shipping.

Refunds are issued to the original payment method within 3–7 business days after we receive the returned item.

Return shipping is paid by the customer when the return is not due to a defect or an error on our side.

To request a return, email [email protected] or use the "My orders" page in your account.